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Solvings Ltd

Delivering technology and training with integrity


First listed on 18 March 2015
Last updated on 18 March 2015
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ITIL Foundation
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Comprehensive training for anyone involved in provision, support, or delivery of IT Services
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Description

The ITIL® Foundation Certificate in IT Service Management course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management

Who is it for?
The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.
How is it structured / delivered?

The course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

The course is comprised of lecture sessions, hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

Prerequisites
There are no prerequisites to attend this course but delegates will be provided with pre-course reading which is expected to take approximately 2 hours to complete.
Qualification
Foundation Certificate in IT Service Management
Accreditation
Axelos
Level
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Change 1
Solvings Ltd

Delivering technology and training with integrity

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